Orders are processed and shipped out within 24-48 hours.

$7.95 flat-rate US shipping or FREE on orders over $150!

FREE local pickup is available at Promise Boutique 1290 E. Ireland Road Suite W500 South Bend IN 46614 (Choose option at checkout.)

If anything is incorrect, missing or damaged upon arrival. Please let us know right away (please check your items within 7 days of receipt) by emailing us at customerservice@thepromiseboutique.com or use the contact form here on our website!

Our exchange policy is that items must be exchanged out for another item or for boutique credit within 30 days of original purchase.

Your item/s to be exchanged must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear)

Exchange are eligible for store credit only.

Items that are final sale and cannot be exhanged: accessories and other non-clothing items, intimates and sale/clearance items.

Shipping charges (original and return) are the customer’s responsibility. 

Review the requirements above and make sure your exchange qualifies! If so, email us at customerservice@thepromiseboutique.com (or use the contact form here on our website) to initiate your exchange.